Condition of Items sold

Below is a guide to help you understand the types of items now stocked at reuse, the grades allows us to sort goods in the warehouse not only by price but also by quality.

Item Grade


Brand New
These items are brand new, and have been purchased directly from our wholesale suppliers for sale in the warehouse

Although these items have been purchased new, these are often end of line stocks. Buying in this way allows Reuse to pass the savings onto its customers. However as this is end of line or surplus stock, new items do not come with a manufacturers guarantee and can only be offered with the reuse 30-day refund policy

Grade 2

Many of these items have never been used, these items are largely donated by outside companies. Although many of the items come preassembled, they have mainly been used for photography and marketing purposes. Damage if any may be minimal and caused whilst in transit etc.


These items are preloved items that have kindly been donated to Reuse usually from members of the public. Although most show signs of wear and tear they are still reusable.

Refund Policy

Below is a guide that helps explain our refund policy. As with any refunds conditions do apply and can only be provided with a valid proof of purchase (receipt, proof of transaction: bank statement etc.)


Customers inspect items & condition in store before purchase​

Brand New Items

These items are subject to the full 30-day refund policy. Items can only be returned for a full refund or replacement if they are faulty and proof of purchase is provided.

New Items (Beds)

Due to these items often being end of line stock we cannot offer a manufacturers guarantee and are subject to our 30 – day refund policy only should the item become faulty (excluding mattresses).

Grade 2

Due to these items being assembled or unpackaged etc we are unable to offer any refund on these goods.

Reused Items

Customers inspect items & condition in store before purchase​

Furniture / Other goods

Due to these being reused items, we are unable to offer any refund on these goods.

White Goods & Small Electricals

These items are PAT tested, but are covered by our 30 day refund policy. If the item becomes faulty during this time a refund or replacement will be offered. Proof of purchase must be provided.

Beds / Mattresses

These items cannot be refunded under any circumstance.

Discount Policy For Low Income Households

Reuse Community Project is now able to offer certain goods & services at a discounted rate for customers who are on a low income and are in receipt of benefits, and can meet the criteria below The Criteria Below Must Be Met For Discount To Be Offered

Discounts Are Offered As Follows

Percentage of Discount Offered

Brand New Items

No Discount Can Be Offered On These Items

Grade 2

15% Discount

Reused / Pre-Loved Items

15% Discount

Reused / Pre-Loved White Goods

15% Discount

Delivery Policy

Below is a guide to help you understand our delivery policy.

Socially Distanced Doorstep Deliveries

Please note that deliveries will be made to the front door of the property only, items cannot be brought into a customer’s home by the delivery drivers. (If you live in a block of flats deliveries will be made to the communal entrance only and not the customers flat front door)

It is the customers responsibility to check items for damage before the delivery is accepted and drivers leave. Any damage incurred after delivery has taken place is non-refundable.

Disposal Of Goods Policy

Below is a guide to help you understand our disposal of faulty goods policy.

Reuse Community Project does not collect faulty goods from a customers address or pay for its disposal.

We do offer a waste collection service at an additional charge, please contact the store for more information.

Customers can also dispose of any faulty items by either of the 2 methods listed below:

Take your faulty goods to be disposed of to their local recycling centre this is a free service offered by the council.

Contact your local council who will charge a fee for the removal / collection of any larger items as the customers’ expense.

Large Items Policy

Below is a guide to help you understand our Large Items Policy.

Many of our larger items within the Reuse Warehouse come pre-assembled.

Please note Reuse does not offer a dismantling service.

The customer may at the company’s discretion dismantle their own items after purchase. Reuse will not accept liability or offer refunds for any items damaged or parts lost as a result of this.

Please ensure you have measured any large items prior to purchase. We cannot be held responsible if the item does not fit in your property and no refund will be offered.

Donations Policy

Below is a guide to help you understand our donations policy. As Reuse is starting to evolve due to not only customer requirements and feedback but also situations out of our control (Covid 19). We have had to re-evaluate what we can and can’t accept but also how we accept donations.

If you would like to donate any items, this can be done in 4 ways:

  • Calling the Reuse warehouse and speak with a member of our team
  • Complete the form on our donations page on our website
  • Drop us a message on Facebook about items you have
  • Send us a whatsapp message about items you have.

The Donation Process.

Once you have contacted Reuse to discuss your potential donation, you may be asked to supply pictures or a short video / description of the items you wish to donate, along with any advice if the  item is marked or damaged. This allows us to evaluate the item (check for any damage) and access its suitability for donation. Once agreed with a member of staff you will then be invited to drop off your donation or a free collection will be booked.